TheYavue Official Website › Refund Policy
Refund PolicyThe TheYavue refund policy, written as the steps you actually take
TheYavue carries a 60-day money-back guarantee from the date of purchase, opened bottles included. You call the order desk on +1 (315) 724-2018 with your order ID, ask for a return authorisation and the return address, post the bottles back with tracking at your own cost, and wait out two separate clocks.
Policies are usually written to be defensible. This one is written to be used, which means the steps come first and the terms come after them.
The four TheYavue refund steps, in order
Ring the order desk and give the order ID
It is printed on the confirmation email, and it is the one reference the desk can look a purchase up by. The website address runs on a separate system that holds no orders at all, so writing to it starts nothing.
Wait for the return authorisation before packing anything
The desk issues it together with the address to send to. Bottles that arrive without one have nothing to be matched against and can be turned away at the door.
Write your name, email and order ID on a slip and put it IN the box
A shipping label on the outside tells the desk where a parcel came from and not whose refund it is. This is the step that decides whether the money moves in a week or a month.
Send it tracked, and pay for that yourself
Return carriage falls to the buyer. Hold on to the tracking number until the credit shows: it is the only thing that proves the bottles ever left you.
Allow 3–5 business days at the desk, then 5–10 at your bank
Those are two different organisations queuing one after the other. Once the desk has issued the credit nothing on this side can hurry the second half along.
Contacting the website address instead of the order desk, which loses whatever time passes before somebody notices the mistake. And a box arriving with no name inside it, which leaves the desk holding a parcel it cannot match to an order.
Both take about a minute to avoid and both are entirely on this side of the transaction.
The TheYavue refund terms in full
| The term | |
|---|---|
| Window | 60 days from the date of purchase |
| What starts the clock | Purchase, not delivery and not the first capsule |
| Opened bottles | Included |
| Condition required | None. The seal does not have to be intact |
| What is refunded | The purchase price of the pack |
| Return postage | The buyer’s, and tracking is strongly advised |
| Return authorisation | Required before posting anything back |
| Return address | 498 Seventh Avenue, Floor 19, New York, NY 10018, USA |
| What goes in the box | Full name, email and order ID, on paper, inside |
| Desk processing | Three to five business days from receipt |
| Card settlement | A further five to ten days, which is your bank |
| How to start it | Call +1 (315) 724-2018 with your order ID |
These are the seller’s published terms. Where the sales page prints a longer window, the sales page governs.
Two of those rows are worth pulling out because they are where this policy is better and worse than the category average.
Better: opened bottles are included and no condition is required. A guarantee that needs an unbroken seal is a guarantee on a product nobody was allowed to try, and they exist.
Worse, or at least ordinary: return postage is the buyer’s. On a single bottle that is a real fraction of the refund, and on a six-bottle pack it is a parcel worth tracking properly.
What the TheYavue window is measured from, and why it matters
The 60 days run from purchase. Not from delivery, not from the day the first capsule was swallowed, and not from the day the pack was opened.
That single fact quietly decides how much of the guarantee a buyer actually gets to use. A pack that takes five days to arrive and then sits in a cupboard for a fortnight has used nineteen days of its own window before the first capsule.
Which leads to the one piece of advice on this page that costs nothing and is worth more than the rest of it: start the bottle the day it arrives, and write the purchase date somewhere you will see it at week eight.
| Days used | Days left to test it | |
|---|---|---|
| Start the day it arrives | About 5 in transit | About 55 |
| Start a week after it arrives | About 12 | About 48 |
| Start a fortnight after it arrives | About 19 | About 41 |
| Start a month after it arrives | About 35 | About 25 |
Transit is taken as five days for the sake of the arithmetic. The point is the shape rather than the figures.
The last row is the one to notice. Twenty-five days is less than the three-to-six-week wait buyers report, which means a pack started a month late cannot be fairly tested inside its own window at all.
What the TheYavue policy does not cover
Four things, stated plainly rather than left to be discovered.
Orders placed anywhere other than the seller’s own checkout. The window is operated against orders the desk can see. A marketplace order is not in that system, and the desk cannot refund what it cannot find.
Return postage. Yours, both ways in practice: the outbound shipping fee on a single bottle is not refunded either.
Customs and import charges on an international order. Those are assessed by the destination country and the seller neither sets nor recovers them.
A parcel that goes missing on the way back without tracking. This is the one to take seriously. An untracked return that does not arrive is a refund nobody can evidence and a conversation that ends badly. Tracked postage on a return is the cheapest insurance in the whole transaction.
Keep the tracking number until the refund appears on the card. It is the only proof that the bottles were sent, and it settles in seconds a dispute that would otherwise take weeks.
Cancelling or changing a TheYavue order before it ships
Different from a refund and much simpler, provided it is quick.
Before dispatch, the order desk can usually amend an address, change a pack or cancel outright. After dispatch, an address change depends on the carrier and a cancellation becomes a return.
The number is +1 (315) 724-2018 and the reference is your order ID. Speed is the only thing that matters: direct fulfilment in this category often dispatches within a business day.
There is no subscription to cancel. Each pack is a single payment and nothing rebills, which removes the commonest source of refund disputes in this category before it starts.
- Call rather than email. The website address cannot see the order.
- Have the order ID ready.
- Before dispatch is easy. After dispatch is a carrier question.
- There is no subscription and nothing renews.
What a TheYavue refund actually costs you
A money-back guarantee is not a free trial and it is more useful to say so than to let somebody find out at the post office.
You get the purchase price of the pack back. You do not get back the outbound shipping fee on a single bottle, and you pay the postage to send the bottles home. On a six-bottle pack that is a parcel with some weight in it, and tracked postage on it is a real cost rather than a nominal one.
Against that, sixty days of a product you can open, take and judge, with no condition attached to the bottles, is a genuinely generous arrangement. The comparison worth making is not with free; it is with the guarantees that require an unbroken seal.
| Pack | Refunded | Not refunded | The practical net |
|---|---|---|---|
| 1 bottle, $59 | $59 | The outbound shipping fee, and your return postage | You are out the two postage costs, and you tried a month of it. |
| 3 bottles, $147 | $147 | Your return postage on three bottles | One postage cost, and you tried up to ninety days of it. |
| 6 bottles, $234 | $234 | Your return postage on six bottles | One heavier postage cost, and the same sixty-day window as everyone else. |
Return postage is not quoted because it depends entirely on where you are posting from and what service you choose.
One consequence of that table is worth drawing out. The six-bottle pack has the same sixty-day window as the single bottle and four more months of product in it, so a returned six-pack is the most expensive return to make and the one that leaves the most unused. That is not a reason to avoid it; it is a reason to buy it as a reorder rather than as a first purchase.
A TheYavue refund timeline, day by day
Two clocks run and they belong to different people, which is why a refund that feels slow is usually not stuck.
Day 0: you call
The desk issues a return authorisation and the return address. This is the only step where speed is entirely in your hands, and it is the step that decides whether you are inside the window.
Days 1 to 7: the parcel travels
Tracked, at your cost, with your name, email and order ID on paper inside it. The window is judged on when you started the process rather than on when the parcel lands.
Days 3 to 5 from receipt: the desk processes it
Receiving, matching to the order, and issuing the refund. This is where a box with no name in it stalls, sometimes for weeks.
Days 5 to 10 after that: the card settles
Your bank rather than the desk. Nothing on this side can speed it up, and the refund is already issued by this point.
End to end, two to three weeks from the call is an ordinary outcome and is not a sign of a problem. Keep the return tracking number until the money appears, because it is the only document that proves the bottles were sent.
TheYavue refund questions
How do I get a refund on TheYavue?
Call the order desk on +1 (315) 724-2018 with your order ID, ask for a return authorisation and the return address, and post the bottles back with tracking at your own cost. Put your name, email and order ID inside the box.
Can I get a TheYavue refund on an opened bottle?
Yes. Opened bottles are inside the window and no condition is required. That is the single most important term in this policy.
How long do I have to return TheYavue?
60 days from the date of purchase. The date on your order email is the date that counts.
Who pays the return postage on TheYavue?
You do, and tracked postage is strongly advised. An untracked return that does not arrive is a refund nobody can evidence.
How long does a TheYavue refund take?
Three to five business days for the desk to process it once the bottles arrive, then five to ten for it to reach the card. The second wait belongs to your bank.
Can I email for a TheYavue refund?
The website address cannot see orders and cannot start a refund. It has to be the order desk on +1 (315) 724-2018.
Order TheYavue on the official website
Sixty days from purchase, opened bottles included, and no condition required. Call the order desk to start a return.
One bottle $59 · six bottles $234 · 60-day money-back guarantee
Order TheYavue On The Official WebsiteOne capsule twice a day · 60 a bottle · lot THE-26/TH-4593
