TheYavue Official Website › Contact
ContactContact the TheYavue desk: two addresses, and which one answers what
Tracking, changes and refunds go to +1 (315) 724-2018. The website address, [email protected], handles pages, typos, corrections, privacy and press, and it cannot see an order. Sending a refund request to the wrong one is the commonest way a refund stalls, which is why the two are kept apart everywhere here.
Two routes, one office, one return address, and a plain account of what each can actually do.
The two TheYavue routes, and what each one can do
| What you need | Where it goes | What they can do |
|---|---|---|
| An order looked up | +1 (315) 724-2018 | Find it by order ID, confirm what shipped and when. |
| Tracking | +1 (315) 724-2018 | Reissue a tracking number or chase a stalled parcel. |
| A change to an order | +1 (315) 724-2018 | Amend before dispatch. After dispatch it depends on the carrier. |
| A refund | +1 (315) 724-2018 | Issue a return authorisation and the return address, then process the refund. |
| Matching a bottle to a batch | +1 (315) 724-2018 | Check the lot on the base against the order. |
| A correction to a page here | [email protected] | Fix it, and move the review date on that page forward. |
| A question about the label or the panel | [email protected] | Answer it from the label, or say plainly that it is not published. |
| Privacy or data | [email protected] | Handle a request under the privacy policy. |
| Press | [email protected] | Respond. |
The website address genuinely cannot see orders. It is not a matter of policy, the two systems are separate.
Your order ID, from the confirmation email. It is the only reference the order desk can search on, and everything is quick once you have it.
TheYavue contact details in full
Tracking, changes and refunds
The order desk. It handles everything that touches a purchase, including the 60-day window.
The website
Mon–Fri 9:00am–5:00pm ET. Pages, typos, corrections, privacy and press.
Office
70 Park Avenue, Floor 4, New York, NY 10016, USA
The registered office, for correspondence. Not a returns address and not a shopfront.
Returns
498 Seventh Avenue, Floor 19, New York, NY 10018, USA
And only once the order desk has issued a return authorisation. An unannounced parcel can be refused.
Write to the TheYavue website desk
This form reaches [email protected], which handles the pages, corrections, privacy and press. It cannot see orders. For anything to do with an order, tracking, a change or a refund, call +1 (315) 724-2018.
Starting a TheYavue refund: the four steps
Ring the order desk and give the order ID
It is printed on the confirmation email, and it is the one reference the desk can look a purchase up by. The website address runs on a separate system that holds no orders at all, so writing to it starts nothing.
Wait for the return authorisation before packing anything
The desk issues it together with the address to send to. Bottles that arrive without one have nothing to be matched against and can be turned away at the door.
Write your name, email and order ID on a slip and put it IN the box
A shipping label on the outside tells the desk where a parcel came from and not whose refund it is. This is the step that decides whether the money moves in a week or a month.
Send it tracked, and pay for that yourself
Return carriage falls to the buyer. Hold on to the tracking number until the credit shows: it is the only thing that proves the bottles ever left you.
Allow 3–5 business days at the desk, then 5–10 at your bank
Those are two different organisations queuing one after the other. Once the desk has issued the credit nothing on this side can hurry the second half along.
Two things stall a refund more often than anything else. The first is contacting the website address instead of the order desk, which loses whatever time passes before somebody notices. The second is a box arriving with no name in it.
Both are avoidable in about a minute. Full terms are on the refund policy.
Writing a TheYavue message that gets a useful answer
Most of what slows a reply down is missing information rather than a busy desk, and the two routes need different things.
For the order desk, one item does all the work: the order ID from the confirmation email. With it, a lookup takes seconds. Without it, a name and an approximate date is a search rather than a lookup, and a common surname makes that considerably worse.
For the website desk, the useful thing is the page and the sentence. “The zinc figure on the supplement facts page looks wrong” can be checked and answered in one pass. “Something on your site is wrong” cannot.
| If you are writing about | Include | Why it matters |
|---|---|---|
| An order | Your order ID | The only reference the desk can search on. |
| A parcel | The order ID and the tracking number | The two together locate it. |
| A refund | The order ID and the purchase date | The date establishes where you are in the 60-day window. |
| A bottle | The lot from the base and a photograph | A photograph settles in seconds what a description takes four emails to establish. |
| A correction here | The page and the sentence | It is checked against the label and either fixed or explained. |
| A label question | What you are trying to work out | The answer is often that the figure is not published, and knowing the question lets that be said directly. |
None of this is a requirement. It is simply what turns a three-email exchange into one reply.
One more thing, on a page about contact. A message describing a visual symptom cannot be answered here and should not be sent here. That is not a policy about liability; it is that an examination finds things an email cannot, and the days spent waiting for a reply are days the examination did not happen.
What happens to what you send this TheYavue desk
A contact page should say what it does with a message, in plain terms.
The form on this page opens your own email client and sends to [email protected]. It does not post to a server here, it does not run tracking, and nothing is stored on this website. That is the simplest arrangement available and it is deliberate.
What arrives at that address is read by the desk that writes these pages. A name and an email address are used to reply to you and for nothing else. They are not added to a mailing list, they are not sold, and they are not passed to the manufacturer.
Anything to do with an order is a separate system entirely. The order desk holds order records because it has to: an order ID, what shipped, where it went and what was paid. That is the record a refund is processed against, and it is the reason the two routes cannot be merged.
The full account, including how long records are kept and how to ask for yours, is on the privacy policy.
- The form sends by email. Nothing is stored on this website.
- Your name and email are used to reply and for nothing else.
- No mailing list, no resale, no passing to the manufacturer.
- Order records live with the order desk, which is a separate system.
- Card details are never entered here. They go in at the seller’s checkout.
What the TheYavue website desk can answer, and what it cannot
It is worth being specific, because an unanswerable question sent to a desk that cannot answer it wastes everybody’s time.
Answerable from here
- What is on the panel, and in what amount, per capsule and per day.
- What the blend total is and what order the ten are listed in.
- What each seal on the pack does and does not mean.
- Which trial a figure on this website came from, and what dose it used.
- Where a page is wrong, and what will be done about it.
Not answerable from here
- How much lutein is in a capsule. It is not published and no estimate will be offered.
- Whether the product is right for your particular situation. That needs somebody with your notes.
- What a visual symptom means. That needs an examination.
- Anything about an order. The website address cannot see one.
- Whether a marketplace listing is genuine. There is no way to check from here.
New floaters, flashes, a shadow across the field, sudden blurring or eye pain need an examination within days. No email answer is worth the delay.
Contacting TheYavue: common questions
What is the TheYavue customer service number?
+1 (315) 724-2018. It handles tracking, changes and refunds.
What is the TheYavue website email address?
[email protected], Mon–Fri 9:00am–5:00pm ET. It handles pages, typos, privacy and press, and it cannot see orders.
Where do I send TheYavue bottles back to?
498 Seventh Avenue, Floor 19, New York, NY 10018, USA, and only after the order desk has issued a return authorisation. A parcel that turns up without one can be sent straight back.
Why can the website email not help with my order?
Because the two systems are separate. The website desk publishes the pages; the order desk holds the orders. Keeping them apart is deliberate, and it is why every refund instruction here points at the phone.
How quickly does the TheYavue website desk reply?
It is staffed Mon–Fri 9:00am–5:00pm ET. Anything time-sensitive, and anything touching a purchase, should go to the order line instead.
Order TheYavue on the official website
Tracking and refunds on +1 (315) 724-2018. Sixty days to decide, opened bottles included.
One bottle $59 · six bottles $234 · 60-day money-back guarantee
Order TheYavue On The Official WebsiteOne capsule twice a day · 60 a bottle · lot THE-26/TH-4593
